This week there were
some good videos and articles as usual. One thing that stuck out to me was
Levinson’s video about ethical practices and being moral. He says they hire “nice
people” which I thought was kind of funny. But then he went on and told the
audience that they had just accepted returns, no questions and just replaced
things for their customers. Being a business major, that thought intrigued me
and then he drops the golden nugget. “The whole goal of business is to weld customers to you
and part of what does that is just treating them as you'd like to be treated or
more.”
We talked about treating others as
they would want to be treated today when talking about stellar customer
service. We talked about how treating them
as they want to be treated is very
important because it takes you out of the equation. You are not important in
the interaction because it’s all about your customer.
In my side work, I need to remember
that sometimes, the end result is more important than the time, even when it
hurts a little bit. I also need to remember that my $500 client will never be my
$5000 client. Just food for thought.
Until next week.
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